7. Liberty Mutual
Customers assess Liberty Mutual’s claims satisfaction process as below average, and the company’s premiums fluctuate by location more than the average insurer. Liberty Mutual has been established for almost 100 years and is one of the major insurance firms in the United States. With activities in 17 countries, it has a strong international presence. Property and casualty, health, and life insurance plans are all sold by the firm.
Liberty Mutual auto insurance is available through the company’s contact center, internet, local Liberty Mutual agents or brokers, and representatives from its network of regional subsidiaries. It’s worth noting that Liberty Mutual’s coverage comes with a one-year pricing guarantee.
- Market share: 5%
- Premiums written: $11.8 bn
- ValuePenguin rating: 3.5/5
- J.D. Power customer satisfaction score: 876